Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Paul Dennis

Paul Dennis

October 9, 2024

5  out of  5
rating by Paul Dennis
"I’ve been with Nathan’s agency for many years and have always been satisfied with their service and personal follow up with any of my questions or concerns. Recently I had an accident and my car was totaled. No injuries to concern myself with and I had no concerns relating to having my vehicle towed, estimated repairs, and obtaining my payment for the vehicle value. I feel that the payment was fair, and all my conversations with Nathan and his staff were very helpful. This experience has only solidified my confidence that I certainly have the very best insurance agent and agency staff. Paul D."
Profile photo of Lior Lahav

Lior Lahav

July 31, 2024

5  out of  5
rating by Lior Lahav
"I met Nathan about 11 years ago, and I will never change my agent.. best customer service, very responsive, always on top of everything.. His my guy for life."
We responded:
"Thanks Lior! Such kind words. Great working with you!"
Profile photo of Angela Paget

Angela Paget

July 31, 2024

5  out of  5
rating by Angela Paget
"I've been with Nathan Smith State Farm for years now and their service is always top tier! The entire team is friendly, helpful, and very genuine! I continue to recommend this office to all of my friends and family for all of their insurance needs! They are the best state farm team out there! :)"
We responded:
"Working with you is top tier Angela. We love that you always call in with a joke!"
Profile photo of Thomas Rau

Thomas Rau

July 31, 2024

5  out of  5
rating by Thomas Rau
"I've been a client of Nathan Smith's office since 2010, along with several family members. Nathan and his team have consistently provided excellent service for our auto, renters, jewelry, and life insurance needs. Nathan always takes the time to fully understand our requirements and never pressures us into purchasing anything unnecessary. It's a pleasure working with someone who truly values their clients and ensures we're adequately covered. Highly recommend!"
We responded:
"Thank you for leaving us a review. You and your family are important to us. It means a lot that you trust us to insure all your things. Judy was so good to me and my team! 😀"
Profile photo of Mya K

Mya K

July 31, 2024

5  out of  5
rating by Mya K
"Wonderful office to work with! Very efficient in meeting my insurance needs. Highly recommend Nate and his team!"
We responded:
"Thanks for all the recommendations Mya! Your family is always so fun to work with!"
Profile photo of Michael Hasselbring

Michael Hasselbring

July 31, 2024

5  out of  5
rating by Michael Hasselbring
"Happy to have this agency for my insurance in Michigan! Whenever I need help they are always available to answer my questions! Highly recommend!"
We responded:
"Thanks for the review Michael!"
Profile photo of Hezi “Dook” Hz

Hezi “Dook” Hz

July 26, 2024

5  out of  5
rating by Hezi “Dook” Hz
"I insure my home, cars and motorcycles with Nathan for the last 10 years. My experience with his agency is fantastic one. Almost every person in his office know me. Every time I called with questions/problem I get answers/solution. I would recommend Nathan insurance office to everybody. Thank you Nathan and your staff for doing fantastic job Shahar Hefer-Zik"
We responded:
"Hi Shahar! Thank you for the review. We love working with you, your constant positivity, and love of motorized toys lol!"
Profile photo of Bri Stevens

Bri Stevens

July 26, 2024

5  out of  5
rating by Bri Stevens
"Hope quoted us and was beyond amazing to work with! Highly recommend!"
We responded:
"Bri thank you so much for the review. We really appreciate it. Hope is the best!"
Profile photo of Chris Meyer

Chris Meyer

June 16, 2024

5  out of  5
rating by Chris Meyer
"Nathan and his staff go above and beyond every time. They truly care about their customers."
We responded:
"Thank you for the review and kind words Chris. We love working with you and the fam!"
Profile photo of Amy Bishop

Amy Bishop

May 22, 2024

5  out of  5
rating by Amy Bishop
"Love working with the staff they are all extremely helpful and always have prompt responses."
We responded:
"Thank you Amy! we love working with you also :)"
Profile photo of Alicea Crain

Alicea Crain

May 21, 2024

5  out of  5
rating by Alicea Crain
"Nate was beyond easy to work with. He did what he could to give me the best quote. 10/10 would recommend his service."
We responded:
"Thank you Alicea! We are looking forward to working with you!"
Profile photo of Tim Jeffers

Tim Jeffers

March 26, 2024

1  out of  5
rating by Tim Jeffers
"I wouldn't recommend this firm. In calling to get some information as to why I was unable to add my Son to my policy I was met with rudeness and unprofessional attitude. When I reached out to the owner via email they doubled down on their obtuse behavior. They were unable to tell me when my policy would be back up and functioning. Then got rude when I asked if my policy would be disconnected as I was unable to use all of it to functions. Corporate was amazing and I'll continue with State farm. They were made aware of the situation and have facilitated me being able to deal directly as opposed to having to endure the ignorance that is Nathan Smiths brand. It's been like dealing with junior highschool children. No maturity whatsoever. I'd recommend throwing your money in the trash before you give it to these incompetent, frustrating, unprofessional children."
Profile photo of Nicky Jennings

Nicky Jennings

March 15, 2024

5  out of  5
rating by Nicky Jennings
"I have been talking to Coty regarding my insurance, and he is very professional and kind. Answered all of my questions, there was a lot of them. Also saved me a bit of money by switching. I would definitely recommend using them. To add to my review I want to say thank you to Nate and Coty, they both helped when I got into an accident to get the claim resolved so I am able to get my vehicle fixed. It took quite a few calls/emails between us and claims but it went in my favor thankfully. That would not have been possible without their help. Thank you guys so much"
We responded:
"Thank you for the review Nicky! I am glad that Cody was able to help!"
Profile photo of Brooke Ruys

Brooke Ruys

February 9, 2024

5  out of  5
rating by Brooke Ruys
"Coty Prins was extremely helpful and patient when it came down to finding me the lowest rate. Communication was consistent and customer service was above and beyond…State farm was there!"
We responded:
"Brooke thank you so much for the review. I know Coty takes pride in making things easy."
Profile photo of Jaden Berdecia

Jaden Berdecia

February 1, 2024

5  out of  5
rating by Jaden Berdecia
"Shoutout Louis, the world needs more guys like Louis. Was hesitant on switching months back (I should’ve) and came around again to Louis and he got me right. Saving money starts with joining State Farm!!"
We responded:
"Jaden, that was really cool to give Louis that shoutout. The world needs more people like you spreading positivity. Thank you for your business!"
Profile photo of Hanna Nordbeck

Hanna Nordbeck

January 12, 2024

5  out of  5
rating by Hanna Nordbeck
"I loved working with State Farm. This was my first time getting my own car insurance and they explained everything to me and answered all of my questions! I felt it was very personable and attentive service I was able to get a really good rate as well! Thanks to my team member Louie and my agent Nate!"
We responded:
"Hanna thank you for leaving such a nice review! We are excited to help with anything you need :)"
Profile photo of Colton Diaz

Colton Diaz

January 4, 2024

5  out of  5
rating by Colton Diaz
"We began working with Nathan Smith’s office when we moved from Illinois to Michigan last month, and the team at this office has been incredibly helpful with all of our needs. Hope has been particularly helpful in navigating everything and has always been so pleasant to work with. Every experience with the team members, both on the phone and in the office, has left a great impression on us and we are thankful that our Illinois agent referred us to this office!"
We responded:
"Colton thank you for the kind review and for trusting us to insure your valuables. Welcome to the neighborhood!"
Profile photo of Alejandro Molina

Alejandro Molina

December 20, 2023

5  out of  5
rating by Alejandro Molina
"Coty was very helpful. Made switching insurance easy. Highly recommend."
We responded:
"Thank you for the review Alejandro!"
Profile photo of Sophia Cooper

Sophia Cooper

December 15, 2023

5  out of  5
rating by Sophia Cooper
"Louis V is the best agent I've ever had the pleasure to work with at state farm! I've been a member since 2018 and this company is amazing. They've worked with me on so many things, giving me all the information I need to make an informed decision on all the precious things in our lives."
We responded:
"Thank you for your business Sophia! We enjoy partnering with you and working through things together."
Profile photo of Carter McLin

Carter McLin

November 12, 2023

1  out of  5
rating by Carter McLin
"They were great at first, but then my rates started shooting up for no reason other than "everyone's rates are going up lately" as if we're all supposed to just be okay with it. No tickets, no accidents, just higher rates. Glad I switched insurance providers. This last month was the final straw when my monthly rate went up 65 bucks for no reason."
Profile photo of Rachel Villegas

Rachel Villegas

October 31, 2023

5  out of  5
rating by Rachel Villegas
"The team at State Farm is excellent to work with! Hope has been so kind, and always finds me the best deals. They have the best rates!"
We responded:
"Thanks for the review Rachel. We appreciate how easy you are to work with!"
Profile photo of Debbie Nadolski

Debbie Nadolski

October 18, 2023

5  out of  5
rating by Debbie Nadolski
"Nate is an amazing agent! Always there to help. I recommend him to anybody!"
We responded:
"Hey Debbie thank you for the review. It has been so great working with you through the years :)"
Profile photo of Neil Nash

Neil Nash

October 12, 2023

5  out of  5
rating by Neil Nash
"Excellent company From Nate to Hope, Jenny and the rest of the crew. I will not go anywhere else for my car insurance."
We responded:
"Thanks for the review Neil! It has been great working with you over the years. You love your cars!"
Profile photo of Grace Van Dellen

Grace Van Dellen

October 11, 2023

5  out of  5
rating by Grace Van Dellen
"Nathan Smith State Farm has been phenomenal to work with! As a first time insurance buyer it can be overwhelming but they answered all of my questions and were very helpful! I’m very thankful for such great customer service! Thank you!"
We responded:
"Grace! Thank you for the review. We love working with you and your fiancé!"
Profile photo of Derek Korthuis

Derek Korthuis

October 6, 2023

5  out of  5
rating by Derek Korthuis
"Very responsive team, and easy to work with!"
We responded:
"Thanks for the review Derek. We love working with you and your family."