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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris Meyer

June 16, 2024

5  out of  5 rating by Chris Meyer
"Nathan and his staff go above and beyond every time. They truly care about their customers."
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Amy Bishop

May 22, 2024

5  out of  5 rating by Amy Bishop
"Love working with the staff they are all extremely helpful and always have prompt responses."
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Alicea Crain

May 21, 2024

5  out of  5 rating by Alicea Crain
"Nate was beyond easy to work with. He did what he could to give me the best quote. 10/10 would recommend his service."
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Tim Jeffers

March 26, 2024

1  out of  5 rating by Tim Jeffers
"I wouldn't recommend this firm. In calling to get some information as to why I was unable to add my Son to my policy I was met with rudeness and unprofessional attitude. When I reached out to the owner via email they doubled down on their obtuse behavior. They were unable to tell me when my policy would be back up and functioning. Then got rude when I asked if my policy would be disconnected as I was unable to use all of it to functions. Corporate was amazing and I'll continue with State farm. They were made aware of the situation and have facilitated me being able to deal directly as opposed to having to endure the ignorance that is Nathan Smiths brand. It's been like dealing with junior highschool children. No maturity whatsoever. I'd recommend throwing your money in the trash before you give it to these incompetent, frustrating, unprofessional children."
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Nicky Jennings

March 15, 2024

5  out of  5 rating by Nicky Jennings
"I have been talking to Coty regarding my insurance, and he is very professional and kind. Answered all of my questions, there was a lot of them. Also saved me a bit of money by switching. I would definitely recommend using them. To add to my review I want to say thank you to Nate and Coty, they both helped when I got into an accident to get the claim resolved so I am able to get my vehicle fixed. It took quite a few calls/emails between us and claims but it went in my favor thankfully. That would not have been possible without their help. Thank you guys so much"
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Brooke Ruys

February 9, 2024

5  out of  5 rating by Brooke Ruys
"Coty Prins was extremely helpful and patient when it came down to finding me the lowest rate. Communication was consistent and customer service was above and beyond…State farm was there!"
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Jaden Berdecia

February 1, 2024

5  out of  5 rating by Jaden Berdecia
"Shoutout Louis, the world needs more guys like Louis. Was hesitant on switching months back (I should’ve) and came around again to Louis and he got me right. Saving money starts with joining State Farm!!"
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Hanna Nordbeck

January 12, 2024

5  out of  5 rating by Hanna Nordbeck
"I loved working with State Farm. This was my first time getting my own car insurance and they explained everything to me and answered all of my questions! I felt it was very personable and attentive service I was able to get a really good rate as well! Thanks to my team member Louie and my agent Nate!"
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Colton Diaz

January 4, 2024

5  out of  5 rating by Colton Diaz
"We began working with Nathan Smith’s office when we moved from Illinois to Michigan last month, and the team at this office has been incredibly helpful with all of our needs. Hope has been particularly helpful in navigating everything and has always been so pleasant to work with. Every experience with the team members, both on the phone and in the office, has left a great impression on us and we are thankful that our Illinois agent referred us to this office!"
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Alejandro Molina

December 20, 2023

5  out of  5 rating by Alejandro Molina
"Coty was very helpful. Made switching insurance easy. Highly recommend."
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Sophia Cooper

December 15, 2023

5  out of  5 rating by Sophia Cooper
"Louis V is the best agent I've ever had the pleasure to work with at state farm! I've been a member since 2018 and this company is amazing. They've worked with me on so many things, giving me all the information I need to make an informed decision on all the precious things in our lives."
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Carter McLin

November 12, 2023

1  out of  5 rating by Carter McLin
"They were great at first, but then my rates started shooting up for no reason other than "everyone's rates are going up lately" as if we're all supposed to just be okay with it. No tickets, no accidents, just higher rates. Glad I switched insurance providers. This last month was the final straw when my monthly rate went up 65 bucks for no reason."
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Rachel Villegas

October 31, 2023

5  out of  5 rating by Rachel Villegas
"The team at State Farm is excellent to work with! Hope has been so kind, and always finds me the best deals. They have the best rates!"
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Debbie Nadolski

October 18, 2023

5  out of  5 rating by Debbie Nadolski
"Nate is an amazing agent! Always there to help. I recommend him to anybody!"
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Neil Nash

October 12, 2023

5  out of  5 rating by Neil Nash
"Excellent company From Nate to Hope, Jenny and the rest of the crew. I will not go anywhere else for my car insurance."
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Grace Van Dellen

October 11, 2023

5  out of  5 rating by Grace Van Dellen
"Nathan Smith State Farm has been phenomenal to work with! As a first time insurance buyer it can be overwhelming but they answered all of my questions and were very helpful! I’m very thankful for such great customer service! Thank you!"
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Derek Korthuis

October 6, 2023

5  out of  5 rating by Derek Korthuis
"Very responsive team, and easy to work with!"
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Jake Wiegand

October 5, 2023

5  out of  5 rating by Jake Wiegand
"Such a great staff. I walked into the room and I said "wow what a great staff; such great people!""
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Marcus Lynch

September 12, 2023

5  out of  5 rating by Marcus Lynch
"I worked with Louis to find the very best coverage for me! He did a great job, working with me every step of the way! I highly recommend this agency."
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Geremy Graig

August 28, 2023

5  out of  5 rating by Geremy Graig
"Nathan is a great agent."
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Travis V

August 21, 2023

1  out of  5 rating by Travis V
"State Farm does not pay claims, while Nate Smith pays for reviews. Neighbors on either side had storm damage and their insurance companies covered them. State Farm sent and adjuster out who noted hail damage on the shingles, gutters, and window screens. The adjuster said " A year or two ago this would be covered, but state farm doesn't like paying out claims like this any more. My manager is really tough." They acknowledged damage to the window screens and gutters, but said the roof was normal wear and tear. I asked how I have the same damage as next door and they told me other insurance companies pay claims better."
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Cindy Klein

August 15, 2023

3  out of  5 rating by Cindy Klein
"Ladies are very helpful, great customer service. Problem is My sewer had to be replaced to sidewalk. One of the repair employees told me state farm sent out notices last year stating sewer replacement could be covered. Since 2 more ppl told me they are covered under their State Farm ins. for same. I would have purchased coverage, but I was not notified or this office doesn't offer this coverage. Now, 6K later I don't feel like my needs are met here."
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Nadine Larsen

July 28, 2023

5  out of  5 rating by Nadine Larsen
"Every agent I have spoken to at this office is outstanding! My needs/concerns are always addressed in a timely manner and handled with the upmost professionalism. Nathan Smith is very friendly and takes a very personal approach to handling customer service. If you are looking for a new State Farm office, don't waste your time anywhere else!!"
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Noah Nuss

June 29, 2023

5  out of  5 rating by Noah Nuss
"Nathan’s office was great to work with! My agent Louis Vieregge was incredibly helpful and honest with me about all the options available. Made me feel like I understood something that is quite unfamiliar to me. Highly recommend!"
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Meghan Fron

May 4, 2023

5  out of  5 rating by Meghan Fron
"Such a great environment!!! Love Nate, Coty, Mya and Hope!!!!"